Technical Support
It doesn’t matter how careful you are, problems can occur. But when they occur, you will need a skilled staff to make sure your system is back up and running in no time.
About 50% of businesses suffer downtime due to technical issues, averaging 18 hours per year. This unplanned downtime costs businesses an average of 5% of their revenue each year. Plus, there’s also the loss of image.
No one likes to work with a business that can go down anytime. People want stable and reliable businesses. This is why you need the reliable technical support provided by WireFilter.
What You’ll Do
Much of what we offer is the following:
01
Direct access to our technical support staff engineers 24 hours a day, seven days a week with four hours response time.
02
Advanced spare parts replacement services to engineers 24 hours a day, seven days a week with 4 hours response time.
03
Onsite support engineer when required for spare replacements.
04
24x7x365 troubleshooting assistance through remote access using level 2 and level 3 support engineers
Is Not A Service, It’s an Attitude
It doesn’t matter how big or small your problem is, our staff will work diligently to solve it quickly and satisfactorily.
We understand the importance of being live. Our technicians are skilled and experienced in handling all kinds of businesses and work round the clock to make sure you don't have to face downtime or other such problems.
It doesn’t matter how big or small your problem is, our staff will work diligently to solve it quickly and satisfactorily.
Opening & Escalating Service Requests
WireFilter is dedicated to providing 24x7x365 support to its customers. WireFilter TAC has a great team of experts who can assist you with any issues you may encounter.
You can contact our TAC team can by opening a ticket using the support portal, via email or calling directly at the following:
Email: support@wirefilter.com
Phone: +966 11 229 7767 (Sunday - Thursday [from 9:00 to 17:00] (AST))